Frequently Asked Questions (FAQs)

1) How can I place an order?

Simply browse the website, select your size, add items to cart, and proceed to checkout. After placing the order, you’ll receive an order confirmation via email/SMS/WhatsApp (as applicable).

2) Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan through trusted courier services.

3) What are your delivery charges?

Delivery charges depend on your city and order value. The exact shipping fee is shown at checkout before you confirm your order.

4) How long does delivery take?

  • Major cities: 2–4 working days

  • Other cities/areas: 3–7 working days
    Delivery time may vary during sales, Eid, or peak seasons.

5) Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in most cities of Pakistan. If COD is unavailable for your area, you can pay via bank transfer or other available methods at checkout.

6) What payment methods do you accept?

We accept (update as per your store):

  • Cash on Delivery (COD)

  • Bank Transfer

  • Debit/Credit Card

  • EasyPaisa / JazzCash (if enabled)

7) How do I know my size?

Each product has a size chart on the product page. If you’re unsure, message us on WhatsApp with your measurements and we’ll guide you.

8) Are the colors the same as shown on the website?

We try our best to display accurate colors, but slight variation may occur due to lighting and screen settings.

9) What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

  • Order number

  • Clear pictures/video of the issue
    We will resolve it as per our policy (replacement or store credit, where applicable).

10) Do you offer returns or exchanges?

We offer exchanges according to our policy:

  • Exchange requests must be made within [X] days of delivery.

  • Items must be unused, unwashed, and with original tags/packing.

Note: Sale/discounted items may be non-returnable/non-exchangeable (as per policy).

11) Can I return an item for a refund?

Most Pakistani brands offer exchange/store credit instead of cash refunds.
State your rule clearly, for example:
We currently do not offer cash refunds. Eligible cases are offered exchange or store credit.

12) What items are not eligible for return/exchange?

Common exclusions (customize to your policy):

  • Sale/discounted items

  • Accessories / dupattas only (if applicable)

  • Items without tags or used/washed

  • Minor variations in embroidery/print (handwork differences)

13) How do I exchange an item?

Contact us on WhatsApp/Instagram/email with your order number and reason. Our team will guide you on the exchange process and pickup/shipping steps.

14) What if my size is out of stock?

Popular designs sell fast. If your size is out of stock:

  • Check New Arrivals regularly

  • Message us to confirm upcoming restock (if planned)

15) Do you restock sold-out items?

Some designs are restocked, while limited collections may not return. You can contact us to confirm availability.

16) Can I cancel my order after placing it?

Orders can be cancelled within [X hours] before dispatch. Once shipped, cancellation is not possible.

17) How can I track my order?

Once dispatched, we share a tracking ID via SMS/email/WhatsApp. You can also track it through the courier’s website.

18) What if I’m not available at delivery time?

Couriers usually attempt delivery 2–3 times. If delivery fails repeatedly, the parcel may return to us. In that case, re-dispatch may require an additional shipping fee.

19) Do you deliver internationally?

(Optional — include only if you offer)
Yes, we ship internationally. Delivery charges and timelines vary by country. Contact us for details.

20) How can I contact Hash Studio?

You can reach us via:

  • WhatsApp: +92 331 555 4099

  • Email: care@hashstudio.pk